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There are two delivery stages that will occur in the shipment.
China Inland Shipping: Shipment start from the Seller origin to our hub in China. Shipping fee normally will be include together with the product price while placed order in Taobao and Tmall.
International Shipping: Shipment from our hub to user final destination. User require to pay the shipping fee according to the weight or volumemetric of user’s product had recorded. Shipment will delivery to user door step.
1. XpressGate will provide delivery service to all the location within Malaysia including Peninsular Malaysia and West Malaysia (Labuan, Sabah and Sarawak)
2. In this stage, XpressGate only provide Air freight for delivery user’s products. We might looking forward to have sea freight into our service.
3. All the delivery time will dependable due to the situation during delivery. Normally China Inland shipping will take around 1 to 5 days to arrive at our hub. International shipping will take around 5 to 10 days to ship to destination. However, there might have some delays in hub due to collect and repacking the products that user ordered.
4. Sensitive product will take more time to be delivered due to custom clearance.
5. Other matter of delay might be due to happen of weather, disaster or freight problems that cannot be controlled by XpressGate.
6. We will provide Tracking code for user to track user product location.
7. Loss or Damage problems solving. However at this stage we do not provide insurance service for your product, but we will track and ensure with our logistics carrier partner to delivery user’s product in good condition until user’s doorstep.
8. We will remark seller to pack the product carefully to prevent damage.
9. We will update user about the payable International Shipping fee(at second payment) once user’s products are weighted and get ready to be shipped.
10. There might be chances that user’s product will be taxed during customs clearance. We will try to use sensitive goods to rate user’s product if it have higher chance to get taxed.
11. We will not responsible to any Tax that added by custom on the product. However, we will try to minimum the probability to get taxed.