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Missing and Broken Items

XpressGate highly requests all the user to check the content of the parcel that had delivered to user before signing the shipping bill. If user do not receive the parcel while the shipping status had display received within 24 hours, please immediately contact with XpressGate.

If user found any broken product, XpressGate highly recommend user to take photo immedialy and send it back to XpressGate for further investigation. If XpressGate had responsible to the user losses, we will arrange refund or replace of the product.

XpressGate will not responsible on any case of Custom took away items and Courier service shortlanded cases. We will only try our best to get it back.

User should take the pictures or print screen of any above status and report to XpressGate. We will make further investigation to recover your loss and service mistake.