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Refunds and Returns
To make sure our service had the most quality to serve you, we do not honour cancellation or refund once your order had placed.
XpressGate will refund the amount of your product if we meet the following situation:
Handling fees refunding
XpressGate will refund the full amount of Handling Fee to user if following condition:
Methods of Refunding
We will refund the total amount of the product or all fees to you by following method
XpressGate do not responsible and provide return service for ALL the product that had purchased by XpressGate. XpressGate will only provide delivery carrier contact and seller detail for user to arrange their own return procedure.
Missing and Broken Items
XpressGate highly requests all the user to check the content of the parcel that had delivered to user before signing the shipping bill. If user do not receive the parcel while the shipping status had display received within 24 hours, please immediately contact with XpressGate.
If user found any broken product, XpressGate highly recommend user to take photo immedialy and send it back to XpressGate for further investigation. If XpressGate had responsible to the user losses, we will arrange refund or replace of the product.
User should take the pictures or print screen of any above status and report to XpressGate. We will make further investigation to recover your loss and service mistake.